dragon69Terms of Use

Account opening and KYC on dragon69

When you create a dragon69 account, we ask for your full name, date of birth, email address, phone number, and residential address. During your first week on our platform, we request identity verification (KYC) by asking you to upload a clear photo of your government-issued ID—a driver's licence or passport. We verify this ID automatically within hours, and once confirmed, you unlock full access to deposits and withdrawals. This verification applies to your entire dragon69 account, so you don't need to re-verify for each game or each payment method.

We use your verified identity to process subject to verificationly through DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. For bank transfers through mobile banking, local payment, online payment, or e-wallet, we generate a unique virtual account linked to your verified name; once you transfer funds to that account, our system confirms the deposit within seconds and credits your balance.

Deposits and payment method terms

Deposits on dragon69 are final once confirmed. We process subject to verification through mobile banking, local payment, online payment, e-wallet, and mobile banking—your balance appears in your account within seconds. Bank transfers and local payment deposits require a short confirmation period (usually under five minutes) before your funds are credited. All deposit amounts are immediately available for gameplay; there is no hold period. We support payments from players in Jakarta, Surabaya, Bandung, Medan, and other supported Indonesian cities.

You may deposit using multiple payment methods and maintain balances across all methods within a single account. We do not charge deposit fees on any payment method. All promotions or bonus credits (if applicable) are added separately to your account and governed by specific bonus terms we publish when offering them.

Withdrawal processing and review windows

Withdrawals on dragon69 follow a standard review window. When you request a withdrawal, we check your account history, verify your identity, and confirm that the funds you are withdrawing came from legitimate deposits (not from bonus credits or other restricted sources). Most withdrawal requests are approved within one business day. Your funds are then transferred back to the payment method you used for your original deposit (e.g., if you deposited via online payment, we withdraw to e-wallet).

Processing times depend on your payment method. mobile banking, local payment, online payment, e-wallet, and mobile banking transfers complete within minutes after approval. Bank transfers to local payment, online payment, e-wallet, or mobile banking accounts may take 1–2 additional business days depending on your bank's schedule. If your withdrawal is delayed, we notify you by push notification (on our Android app) or email with an explanation of the review status.

Bonus terms and promotional conditions

Any bonuses or promotions we offer (seasonal credits, loyalty rewards, or limited-time offers) are governed by specific terms we provide when you receive the bonus. Bonus funds are tracked separately from your main balance and may be subject to specific game requirements or time limits. If we include bonus terms with a promotional offer, those terms override any general terms in this agreement for that specific bonus. We reserve the right to modify, suspend, or withdraw promotional offers at any time with notice.

Account security and password responsibility

You are responsible for protecting your login credentials. Do not share your password, and do not log in through shared or public devices. If you forget your password, we send a reset link to your registered email address. You can also request a password reset through our customer support team via in-app chat. All login attempts are logged, and suspicious activity may trigger a temporary account freeze while we verify your identity.

Dispute resolution and prohibited activities

If you have a dispute regarding a transaction, game outcome, or account status, we ask that you contact our customer support team through in-app chat or email. We investigate disputes within 5 business days and provide a response explaining our findings. If you are unsatisfied with our response, you may escalate the dispute through our formal grievance process, which we complete within 10 business days.

We prohibit the following: creating multiple accounts to exploit bonuses, using unauthorised payment methods, participating in fraud or money laundering, accessing our platform from restricted jurisdictions, or using our service in violation of local law. Violations result in account suspension or permanent closure, and we may forfeit any balance in the suspended account.

Jurisdiction and service availability

dragon69 services are available only where applicable law permits. Our platform is primarily designed for users in supported Indonesian jurisdictions. If you are accessing our platform from a location where our services are prohibited by local law, you must stop using dragon69 immediately. We reserve the right to restrict, suspend, or terminate service to any user or jurisdiction at any time without notice.

Our terms are governed by the laws of our operating jurisdiction. Any disputes are subject to binding arbitration rather than court proceedings, except where local law requires otherwise. We maintain customer support during business hours to address account, payment, or gameplay questions.

Our commitments to you on dragon69

We at dragon69 commit to processing your subject to verificationly, verifying your account fairly and transparently, and handling withdrawals through a clear review process that protects both you and our platform. We keep your personal data encrypted and do not share it with marketing partners or third parties except as required by law. Your account is synced across Android, iOS, and desktop devices, so your balance, game history, and account status remain consistent wherever you access dragon69.

We honour withdrawal requests within our standard review window and process refunds to your original payment method without additional fees. If you contact our support team through in-app chat or email, we respond within one business day. During Idul Fitri, Idul Adha, Imlek, or other major holidays, our extended support team remains available to assist with urgent account or payment issues.

By accepting these terms, you acknowledge that you are of legal age in your jurisdiction, that you have provided accurate information on your dragon69 account, and that you understand our deposit, withdrawal, and account policies. We reserve the right to update these terms at any time with notice. Continued use of dragon69 after any update constitutes your acceptance of the revised terms.