dragon69 Casino & Sportsbook Data Care

This page describes what we collect when you use dragon69 and how we keep that data protected. We collect personal information—your name, email, phone number, date of birth, and address—during account creation. We also collect payment information when you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account (mobile banking, local payment, online payment, e-wallet). We use this data to verify your identity through KYC, process your deposits and withdrawals, and comply with local regulations in the jurisdictions where our service operates.

We encrypt all data in transit and at rest. We do not sell your personal information to third parties, and we restrict access to your data to authorized staff only. We may store some data on servers outside your immediate jurisdiction for backup and redundancy purposes, but we maintain the same security standards everywhere. Our privacy practices are transparent, and you have rights over your data—you can request a copy of what we hold, ask us to correct information, or request deletion subject to legal requirements.

This policy applies to all users of dragon69, whether you access our platform through our Android APK app, iOS browser, or desktop web interface.

What Data We Collect on dragon69

When you create your dragon69 account, we ask for your full name, email address, date of birth, phone number, and residential address. We use this information to verify your identity and to contact you about account activity, withdrawal status, or security alerts. We do not share this information with marketing partners or advertising networks.

During your first week on dragon69, we request identity verification by asking you to upload a photo of your government-issued ID (driver's license or passport). We store this ID image separately from your gaming records, encrypted and accessible only to our compliance team. Once verified, your account is flagged as KYC-approved, and you unlock full deposit and withdrawal privileges.

Payment Data on dragon69

When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive your transaction confirmation and your account identifier from those payment processors. We do not store your payment app credentials or passwords. For bank transfers through mobile banking, local payment, online payment, or e-wallet, we generate a unique virtual account number linked to your verified name; we retain your bank account details only to process withdrawals back to that account.

We log all deposit and withdrawal transactions in your account history so you can audit your own payment flow. Each transaction is timestamped and linked to your verified identity. We retain payment records for compliance and dispute resolution.

We never store your payment app password

When you deposit via mobile banking, local payment, online payment, e-wallet, or mobile banking, we receive only the transaction confirmation from that payment processor. We do not store or see your login credentials for those apps.

Gameplay and Account Activity Data

We log all gameplay activity—sports bets, casino game sessions, live-dealer table hands—directly to your account. This creates a timestamped record of every action you take on dragon69. We use this data to detect fraud, investigate disputes, and ensure fair gameplay. Your game history is encrypted and stored in our secure database.

We also collect device information: your phone model, operating system version, app version, and IP address. We use this to optimize the dragon69 app for different devices and to detect suspicious login attempts from unusual locations or devices. If we detect a login from an unfamiliar device, we may require additional verification before allowing account access.

Cookies and Tracking on dragon69

Our website and mobile app use cookies and similar technologies to maintain your login session and to remember your preferences (such as language or low-data mode settings). These are functional cookies essential for the service to work. We do not use third-party tracking cookies for advertising or behavioural analytics. Our cookies expire after a set period (typically 90 days) or when you log out.

On mobile, our Android app uses local storage to cache your login session so you don't need to re-enter credentials every time you open the app. You can clear this cache through your phone's app settings at any time, which will log you out and delete stored session data.

Third-party Processors

We use third-party payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment providers, and our partner banks) to handle deposits and withdrawals. These processors have their own privacy policies, and we encourage you to review them. We share only the minimum information necessary—your verified name and account identifier—to process transactions securely.

We also use secure hosting providers to store encrypted data and backups. These providers may operate servers outside your jurisdiction, but they are contractually bound to maintain the same security standards we enforce. We do not allow any third party to use your data for their own purposes.

  • Personal data collected: name, email, phone, date of birth, address, ID photo
  • Payment data collected: transaction confirmations, bank account details, payment processor identifiers
  • Gameplay data collected: bet history, game outcomes, session duration, account balance changes
  • Device data collected: phone model, OS version, IP address, app version
  • All data encrypted in transit and at rest; accessible only to authorized staff

Data Retention and Deletion

We retain your personal data as long as your dragon69 account is active. If you close your account, we keep your data for 7 years to comply with legal and tax obligations. After that retention period, we delete or anonymize your information. You can request a copy of your data, request corrections, or ask for deletion (subject to legal holds) by contacting our support team.

If you request account deletion while funds remain in your balance, we first offer withdrawal options. If you choose not to withdraw, we hold those funds in a dormant account status for 2 years before releasing them to our regulatory authority or charity, as required by local law.

Your data rights

  • You can request a copy of all personal data we hold about you
  • You can request correction of inaccurate information
  • You can request deletion of your data (subject to legal retention periods)
  • You can opt out of non-essential communications (though we retain the right to send security and account alerts)
  • Contact our support team through in-app chat or email to exercise these rights

Security Practices

We encrypt all data in transit using HTTPS and TLS protocols. Your password is hashed using industry-standard algorithms and never stored in plain text. We use two-factor authentication (2FA) on sensitive account actions like withdrawals or password resets. Our servers are protected by firewalls, intrusion detection systems, and regular security audits.

We monitor our systems 24/7 for suspicious activity. If we detect unauthorized login attempts or unusual transaction patterns, we freeze the account temporarily and notify you immediately. We also undergo annual penetration testing by third-party security firms to identify and patch vulnerabilities.

International Data Transfer

Our servers and backup infrastructure may be located outside Indonesia, in countries where we maintain operations. When we transfer your data internationally, we ensure it remains encrypted and protected to the same standard as data stored locally. We comply with data protection regulations in the jurisdictions where we operate, and we inform you of any data location changes that might affect your privacy.

Your Privacy and Our Commitments

We at dragon69 take your privacy seriously. We do not sell your data, rent your contact information, or use your personal details for marketing purposes beyond account administration and service improvement. We do not share your gameplay history with other users, and we do not display your name or account activity on public leaderboards without your explicit consent.

Our privacy practices are designed to be transparent and fair. If we make material changes to this policy, we notify you by email and give you 30 days to review the changes before they take effect. If you disagree with the updated policy, you can close your account without penalty.

If you have questions about how we handle your data, how we process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or our partner banks, or if you wish to exercise your data rights, contact our customer support team through in-app chat or email. We respond to data subject requests within 10 business days. Our services are available only in jurisdictions where our privacy practices comply with local law. If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

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